mV
madeleine V
1 reviews | Active since Aug 2014
10 Feb 2015, 07:42
BAD CUSTOMER SERVICE
i had a reply from MTN on 05/02/2015 saying they would follow up which i still have not heard a word of what is happening so my one phone is still missing and other one they saying out of warranty which is still under contract.<br> Honestly if this is the service you get i will rather go to other service provider and let people know via news paper, twitter, face book and all how bad MTN service is<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
19 Feb 2015, 10:28Hello madelein19760,
Thank you for posting.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
HVRC (Repair centre) is guided by the Manufacturer's repair and assessment guidelines, in accordance with their Standards and mandate as well as the availability of parts for the devices.
Please provide us with the IMEI or Job card numbers for both devices to view the progress of the repair and advise you accordingly.
Regards,
Ebbedene
REQ:***
Thank you for posting.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
HVRC (Repair centre) is guided by the Manufacturer's repair and assessment guidelines, in accordance with their Standards and mandate as well as the availability of parts for the devices.
Please provide us with the IMEI or Job card numbers for both devices to view the progress of the repair and advise you accordingly.
Regards,
Ebbedene
REQ:***
Best regards,
MTN South Africa's reply19 Feb 2015, 10:28
Official
Hello madelein19760,
Thank you for posting.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
HVRC (Repair centre) is guided by the Manufacturer's repair and assessment guidelines, in accordance with their Standards and mandate as well as the availability of parts for the devices.
Please provide us with the IMEI or Job card numbers for both devices to view the progress of the repair and advise you accordingly.
Regards,
Ebbedene
REQ:***
Thank you for posting.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
HVRC (Repair centre) is guided by the Manufacturer's repair and assessment guidelines, in accordance with their Standards and mandate as well as the availability of parts for the devices.
Please provide us with the IMEI or Job card numbers for both devices to view the progress of the repair and advise you accordingly.
Regards,
Ebbedene
REQ:***
Best regards,