Bad customer service

I am experiencing the worst service from MTN and their courier company UTI. I app**** for a contract phone early this month, fine the agent was very helpful at the time of application "obviously because he had a sale" he then confirmed that my application was pre approved and awaiting for supporting docs.. then on the 16th I receive an sms saying that my application didn't meet their qualifying criterias, few hours later the same agent I did the application with called to clarify that they used someone's documents to process my application and he will try to sort it out.

Then on the 22nd I got an email confirming that my application was approved and I should receive a phone call from UTI couriers for delivery. Never received a call from them till I followed up on Monday, 26 with the agent that started my application, few hours later on that day I got an sms from UTI confirming that I should receive my parcel this week still. Still don't have the phone.

Today, 29March I receive a call from UTI saying that they only received the parcel from MTN yesterday and delivery will be done next Thursday on their driver's availability, I mean this is ridiculous...

I NEED THIS PARCEL DELIVERED TO ME BEFORE COB TUESDAY, that's if the order won't be MESSED up like the application. NO WONDER WHY MTN PARTNERED WITH UTI "you have no good customer service" I'm even sceptical to accept the parcel cos I might get a 3310 instead of P10 I app**** for.......MXM, I NEED EXPLANATION ON WHY DOES IT TAKE A MONTH FOR A CUSTOMER TO GET THEIR PARCEL!......Boza network of BOZA ***** and poor customer service.....#Bozalies #MTNbadsevice #UTIdelivernothing #justlies................. Dissatisfied and furious customer!