zN
zanele N
1 reviews | Active since May 2014
02 Jun 2015, 21:47
Bad customer service
My name is Zanele Nyembe, I am so unhappy with MTN, I lost my phone on on Sunday the 24th my insurance needs to replace but now the process is delayed due to MTN call center consultant not being available. Insurance need me to blacklist my phone with my service provider and report at the police station before they can process my claim. I've been trying to get through since last week with no luck. Please hello Peter can I get assistance on this matter this is unacceptable. Can I get an MTN consultant to help.The number which my query relates to is *** but I'm currently not available on it. I can be contacted on *** before 7am or after 5pm, altinatively email on [Email Removed] Thank you
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MTN South Africa's replyOfficial
10 Jun 2015, 13:00Hello zanele.nyembe,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Would you please respond to the email that was sent to you with the requested information. Once received we will investigate and provide you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Would you please respond to the email that was sent to you with the requested information. Once received we will investigate and provide you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply10 Jun 2015, 13:00
Official
Hello zanele.nyembe,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Would you please respond to the email that was sent to you with the requested information. Once received we will investigate and provide you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Would you please respond to the email that was sent to you with the requested information. Once received we will investigate and provide you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica