1 reviews | Active since Jan 2018
Bad customer service
I have app**** for new phone was upgrade. With this was promotion of holiday voucher and 30gig data which i received. But holiday voucher cant be given as promotion is over. I have app**** on 28th dec 2017 and received phone on 3rd jan. 5 jan i phoned. Sorry you cannot get voucher. Phoned several times and they will listen to voice recording. Till today no response. Phoned almost every two weeks. Pathetic service. No customer service and promises broken and cant trust anybody not even supervisors.
Good day Marda
Thank you for your post.
We apologize for the inconveniences that you have experienced because of not getting the Holiday that comes with your device.
The MTN deals that come with a free holiday vouchers are subject to while stock's last. They are also valid for a specific period and MTN is not the one that gives the vouchers away, they are from Samsung. Therefore they enforce these terms of agreement.
You can take this matter up with Samsung by calling World Net Logistics on +27 (11) *** and ask to be put through to the Samsung rewards department
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Marda
Thank you for your post.
We apologize for the inconveniences that you have experienced because of not getting the Holiday that comes with your device.
The MTN deals that come with a free holiday vouchers are subject to while stock's last. They are also valid for a specific period and MTN is not the one that gives the vouchers away, they are from Samsung. Therefore they enforce these terms of agreement.
You can take this matter up with Samsung by calling World Net Logistics on +27 (11) *** and ask to be put through to the Samsung rewards department
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,