BAD CUSTOMER SERVICE

BOUGHT A SUMSUNG GALAXY CORE 2 ON THE 19.02.14 AND THE GUY DID NOT GIVE ME COPY OF A CONTRACT HE SAID HE WILL EMAIL TO ME STILL WAITING FOR THAT.2 DAYS TIME THE DEVICE SWITCHES ITSELF ON/OFF AND ITS HEATING,I WENT BACK TO THE STORE ON THE 22.12.15 THE LADY BY THE NAME OF FRANCINA SHE SAID I *******ED THE DEVICE BECAUSE I HAVE INSERTED A FAULTY MEMORY CARD AND SHE ADVICED ME TO RESTART THE DEVICE.DID AS I WAS TOLD AND THE SAME PROBLEM OCCURED.WENT BACK TO THE STORE ON THE 06.01.15 AND THE DEVICE WAS BOOKED IN TOLD TO WAIT 14 DAYS SHE WILL CALL ME.ON THE 26.01.15 WENT BACK TO THE STORE AND SHE SAID MY DEVICE IS NOT YET BACK FROM REPAIRES.I CALLED THE REPAIR CENTRE AND THEY GAVE ME A REFERENCE NUMBER STATING THAT I MUST GET A NEW DEVICE.WENT BACK TO THE STORE ON THE 29.01.15 AND THEY SAID THE DEVICE IS NOT BACK TOLD THE GUY THAT I HAVE CONFIRMATION FROM THE REPAIR CENTRE THAT I MUST GET A NEW DEVICE AND THEY TOLD ME THEY DONT HAVE STOCK ON BLACK THEY WILL CHECK WITH OTHER BRANCHES AND THEY WILL CALL ME.I INSISTED THAT I CAN TAKE WHITE,AND THEY SAID I CANT CAUSE THE POLICY ALLOWS THEM TO GIVE ME EXACTLY WHAT I BOUGHT,THEN THEY GAVE ME THE WHITE NOW THE DEVICE IS DOING THE SAME PROBLEM.