1 reviews | Active since Nov 2017
Bad Customer Service
Hi,
I went to Mtn Southway mall to upgrade my contract and when doing the upgrade i wasnt advised that the package is only for 50mins. When i got home to read the agreement i realise the package was only for 50mins. i tried contacting the store but there was no answer. i, then queried with MTN customer serivice if i could change my package and they said i have 7 days to cancel or make changes. i eventually got hold the MTN at southway and they said i cant change it and that i have to wait 3 months. i just want to add data to my package.
Thank you
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to southway mall Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to southway mall Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,