DM
Doreen M
1 reviews | Active since Oct 2016
20 Nov 2017, 12:13
Bad customer service
I have 3 g connection problem in my house , i spoke to customer service and was told this will take days to be resolved . I previously logged a hello peter complaint and was told an e-mail will be send to me . Even now no email no connectivity on my 3G. I am paying for the 3g every month why is it hard to resolve this ? I need this to be resolved as i was told that a booster will be installed . This was by your customer service consultants
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Replies (2)
MTN South Africa's replyOfficial
20 Nov 2017, 16:06Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly contact our coverage department on the number *** toll-free from and MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00 or email them on ***
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply20 Nov 2017, 16:06
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly contact our coverage department on the number *** toll-free from and MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00 or email them on ***
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
DM
Doreen M's updateReviewer Update
30 Nov 2017, 21:03Who said I have never contacted the coverage department
DM
Doreen M's update30 Nov 2017, 21:03
Reviewer Update
Who said I have never contacted the coverage department