1 reviews | Active since May 2014
Bad customer service
On the 8/11/2017 i received an SMS from MTN that says i must R249 as i am overdue, to avoid suspension of my services. I then called MTN to understand why I am I in arrears as i always pay my bill each month. I spoke to a guy by the name Ntokozo Zikhali, who after trying to explain why i am in areas i still could not understand as he confirmed all my payments fro the year, I still did not get an answer as to " which month am i in arrears with"?. He became impatient with me and ended my call as "I did not understand what he is saying to me". Instead he sent me a long spreadsheet which confirms my monthly payments, I just need to know why must i pay that amount when i have been paying my bill every month. Now my services will be suspended if i don't pay for what i do not know. This is so frustrating.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised the payment made for R349.00 covered for the September invoice. Note that the system bill the account in arrears. The September invoice balance was only paid 29-10-2017. The account is paid late.
The invoice date is on the 13th and the account is on cash. You have 21 days from the invoice to make payment to the account.
Your account need to be paid on the 3rd of every month, the invoice for October was allocated before the payment was received.
The balance for R249.00 is for your October invoice not as yet paid.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised the payment made for R349.00 covered for the September invoice. Note that the system bill the account in arrears. The September invoice balance was only paid 29-10-2017. The account is paid late.
The invoice date is on the 13th and the account is on cash. You have 21 days from the invoice to make payment to the account.
Your account need to be paid on the 3rd of every month, the invoice for October was allocated before the payment was received.
The balance for R249.00 is for your October invoice not as yet paid.
Kind Regards,
Alice van der Merwe
Best regards,