1 reviews | Active since Oct 2017
Bad Customer Service
Good day.
I phoned MTN in Clearwater Mall on Sunday 14 October 2017 and advised that I would like to upgrade. The consultant, Bianca told me she would keep the package for me. I went to the store yesterday, Tuesday 17 October 2017 just to find that Bianca already knocked off and the other consultant advised they do not have stock at all.
When I spoke to the manager he also had a bad attitude when I told him what happened. The consultant who helped me first had a bad attitude as if she did not want to help me.
I want to stay with MTN but client service and lies makes it impossible.
Thank you for your post,
We apologize for the inconvenience that you have experienced with our stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post,
We apologize for the inconvenience that you have experienced with our stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team
Best regards,