Bad Customer Service
A person from MTN called me around the 23 of September name is Kgabo I think. And offered me a 20GB per day contact and 20GB at night. He promised me that when he hits the save button my new contract will be activated immediately and I would also get pro=rata date.
1. Contact never arrived as promised but came on the 27th. Also got two SMS with conflicting contract renewal dates. 2. I was emailed a contract clearly stating that this was 5GB+5Gb contract atR220 and not the R299 he promised 3. I did not get the pro-rata data. Only 12Gb and 8Gb and another 3GB which I have not clue what that was for. Mathematically if calculate that its nowhere near a pro-rata of 40GB and besides when I walked into an MTN shop I saw a poster saying this deal comes with anot 10GB LTE data for 3 months. I never got that at all 4. I then walked into an MTN shop to lodge a complaint at the very MTN employees blamed for taking a contract over the phone. "its like buying insurance over the phone. You dont know who you are talking to" the lady said. 5. Kgabo then phoned me an proceeded to be EXTREMELY RUDE and unco-opearive over the phone. He said "No Mr Ndhlovu the 20Gb will just kick in after you finish this one". But guess what he never mentioned this to me. I just have his word for it. Nothing in writing that says I am on that contract. Its like buying a BMW 320 and they deliver a BMW 316 and when you ask they say 'dont worrry aboyt that badge, we told you its a 320 therefore it must be a 320. 6. I feel this contract is too vague and confusing. I have not received what I was promised. 7. I want there to cancel this contract and revert to my original contract which had no complications. When I go to the MTN app is clearly says 5GB. When I go to mtnactive website there it also clearly says 5GB. I have a contract in my hand clearly saying 5GB. NOW TELL ME HOW IS THAT a 20GB+20GB contact 8 I got this information: SEQ NO: UV ********** , Dealer Code 287977. My main account at MTN is A ********** . My cell Numbers: ********** 506, ********** 557.
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Replies (5)
MTN South Africa's replyOfficial
18 Oct 2017, 10:04Dear Sipho ,
Thank you for taking my call and communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
As per our discussion we have requested a for a copy of the call recording to be forwarded to to me so I can review your discussion you had with Kgabo and rectify this matter for you. An email has also been sent with my details.
Looking forward the hearing from you.
Yours in service,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply18 Oct 2017, 10:04
Official
Dear Sipho ,
Thank you for taking my call and communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
As per our discussion we have requested a for a copy of the call recording to be forwarded to to me so I can review your discussion you had with Kgabo and rectify this matter for you. An email has also been sent with my details.
Looking forward the hearing from you.
Yours in service,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
's updateReviewer Update
20 Oct 2017, 09:53Hi
Thanks for the response. I have sent you the copy of the contract as requested.
Sipho
's update20 Oct 2017, 09:53
Reviewer Update
Hi
Thanks for the response. I have sent you the copy of the contract as requested.
Sipho
's updateReviewer Update
23 Oct 2017, 11:42Hi
I went into my profile again and it clearly shows 10gb plus 5gb promo of sorts. This is not the 40Gb _40gb contract. Please dont fix this. Just cancel and revert me to where I was before. Thanks
2017-10-23 NX5GB PROMO R 0.00
Recurring Internet Bundle (Monthly) 0.00 GB 15.00 GB
's update23 Oct 2017, 11:42
Reviewer Update
Hi
I went into my profile again and it clearly shows 10gb plus 5gb promo of sorts. This is not the 40Gb _40gb contract. Please dont fix this. Just cancel and revert me to where I was before. Thanks
2017-10-23 NX5GB PROMO R 0.00
Recurring Internet Bundle (Monthly) 0.00 GB 15.00 GB
's updateReviewer Update
01 Nov 2017, 10:47Willem Jnr Loots, it might be safe to say the fact you still have not responded to my emails might be a reflection of the mountain of complaints you must deal with from the countless unhappy MTN customers.
Sipho
's update01 Nov 2017, 10:47
Reviewer Update
Willem Jnr Loots, it might be safe to say the fact you still have not responded to my emails might be a reflection of the mountain of complaints you must deal with from the countless unhappy MTN customers.
Sipho
's updateReviewer Update
22 Feb 2018, 08:52MTN continues to ignore me on this matter. Contract has no been fixed and yet they NEVER forget to deduct the full payment from my account. That they don't forget.
's update22 Feb 2018, 08:52
Reviewer Update
MTN continues to ignore me on this matter. Contract has no been fixed and yet they NEVER forget to deduct the full payment from my account. That they don't forget.