1 reviews | Active since Sept 2017
Bad Customer Service
I processed an upgrade on 25 July 2017 and MtnSA service consultant promised to deliver with 48 hours and the upgrade was for my little sister who's cellphone had stopped working. Delivery did not take place within the prescribed period and I kept calling MtnSA for clarity on the matter. I was given bad service in all the instances as I was promised that someone would call and explain the hold up. No feedback given by MtnSA up until 10 August 2017 wherein I decided to cancel the contract and convert to prepaid as I ended up buying the cellphone cash for my little sister. As I am writing this note MtnSA has not resolved this matter. I am not pleased with the outcome. Regards Concerned client
Thank you for your post.
We acknowledge the receipt of your complaint and apologise for inconvenience experienced.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***6
Best regards,
Thank you for your post.
We acknowledge the receipt of your complaint and apologise for inconvenience experienced.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***6
Best regards,