Bad Customer Service

Dealing with MTN regarding my contract has been an exercise in absolute frustration. What should have been a straightforward account or cancellation query has turned into a cycle of unkept promises, unhelpful call center loops, and zero follow-through.

Despite raising the issue multiple times and providing all requested details, I keep getting passed from one department to another with *** that lead nowhere. Every agent gives a different answer, yet the billing and contract discrepancies remain completely unresolved on their system.

MTN's administration and contract support have failed to take accountability. If you are considering taking out or renewing a contract with MTN, be aware that getting assistance when something goes wrong is an uphill battle.