1 reviews | Active since Oct 2014
BAD CUSTOMER SERVICE
My credit is being taken each time I top up, every time I call into the customer service help line No one is willing to assist!!! Every one just give me the same story that I'm using the phone for internet when I know I'm not using the phone! All the agents refuse to look any further and even go as far as saying 'our systems are not working so we can't look at what your problem is' this has frustrated and stressed me out to the point where I can't wait to port out of the network!!! Its the worst kind of service anyone who has been with a company for over 10 years to receive!I've asked for someone to please look further as there could be a technical error they and they just say ' we are telling you what we see on the system' I can't top up my phone or do anything because my credit just disappears!! My number is ***
Thank you for your post
Please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Kindly note that they was a blackberry plan used and it was finished on the 30 of April. The internet usage after that was charging on your normal airtime. The whatsapp application also uses your airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Kindly note that they was a blackberry plan used and it was finished on the 30 of April. The internet usage after that was charging on your normal airtime. The whatsapp application also uses your airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***