Bad customer service!

<p>Monday the 31st of July already gave my id copy to do an upgrade.... you cant get through to them at the store nor are they phoning me back regarding the upgrade. Was there 3 times this week already... first (Monday the 31st July) they took my id and promised to keep me updated and up to today (Friday 04th August) i have not received a call? Tuesday (01st August) my husband went to the shop as no one called.... they said that their stock should arrive tomorrow (2nd August). After not hearing from them again we proceeded to the shop after work (02ndWednesday). The lady did not even know the new specials and after phoning around regarding the free item you get with the upgrade to find out there’s still no stock. On Thursday the 03rd August still no phone call (arent customer service like: sorry mam we still did not receive any stock…???) we again went after work to find out that there are 2 of the deals at the store, BUT the person who ordered them are not on duty…? Now this rude woman just tells me “well you will just have to wait until Tshelo phones you”!! how is this for customer service???? Aren’t all of MTN customers paying all of their salaries after all?? Would it be so hard work to do your work and issue the ordered phone as from the start of the new month?? After just sitting there giving me a look and I should just wait for this phone call not happening??? I am a MTN customer for over 15 years???!! And this is how they treat their customers? This bad service have just left a bad taste in my mouth