1 reviews | Active since Jul 2017
Bad customer service
<p>MTN has taken 90MB and R81 worth of airtime on one day (23.06.2017), I've contacted their call centre and their agents was unable to assist me and transfered me to a Team Leader who sad she will log a query with their IT depart and revert back to me within 24hours, a week passed and i needed to call back for feedback and they were still unable to provide me with feedback and only to find out the Team Leader never log the Query to their IT department. I spoke to their Team Leaders manager and was told she will get back to me within 48 hours and that she will log the query, after 4 days i received a email from Senzo Mthethwa stating he will provide the information on the 07.07.2017 as he is waiting for feedaback. Today i received a email from him again saying " i have not found the info yet but im working tomorrow will try to get it" this is soo bad in many ways poor customer service....I want everyone to think twice before their choose MTN as a service provider</p>
Dear Chris,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we loaded a R100.00 airtime on your number as a goodwill gesture for the inconvenience caused.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Chris,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we loaded a R100.00 airtime on your number as a goodwill gesture for the inconvenience caused.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Hi Mr Willem
It has been a week and some days now and as the above reply from you i have not received any airtime or anyfeedback from yuor IT team or contact centre. It just makes me wonder if you guys are making empty promises to keep clients quiet.
Could you please contact me on my MTN number -***, to provide me with a update on my query
Hi Mr Willem
It has been a week and some days now and as the above reply from you i have not received any airtime or anyfeedback from yuor IT team or contact centre. It just makes me wonder if you guys are making empty promises to keep clients quiet.
Could you please contact me on my MTN number -***, to provide me with a update on my query
Official private business reply:
Dear Chris,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we loaded a R100.00 airtime on your number as a goodwill gesture for the inconvenience caused.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
" this was the responds i got from MTN, however i have not received andy feedback or the R100 airtme they mention in the above repsonds....MTN MTN...
Official private business reply:
Dear Chris,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we loaded a R100.00 airtime on your number as a goodwill gesture for the inconvenience caused.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
" this was the responds i got from MTN, however i have not received andy feedback or the R100 airtme they mention in the above repsonds....MTN MTN...
Official private business reply:
Dear Chris,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we loaded a R100.00 airtime on your number as a goodwill gesture for the inconvenience caused.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Jul 19, 2017
2 days ago
chrisbrown rep**** privately:
Hi Mr Willem
It has been a week and some days now and as the above reply from you i have not received any airtime or anyfeedback from yuor IT team or contact centre. It just makes me wonder if you guys are making empty promises to keep clients quiet.
Could you please contact me on my MTN number - ********** 959, to provide me with a update on my query
Jul 22, 2017
2 seconds ago
chrisbrown:
Official private business reply:
Dear Chris,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we loaded a R100.00 airtime on your number as a goodwill gesture for the inconvenience caused.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
" this was the responds i got from MTN, however i have not received andy feedback or the R100 airtme they mention in the above repsonds....MTN MTN..
Official private business reply:
Dear Chris,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we loaded a R100.00 airtime on your number as a goodwill gesture for the inconvenience caused.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Jul 19, 2017
2 days ago
chrisbrown rep**** privately:
Hi Mr Willem
It has been a week and some days now and as the above reply from you i have not received any airtime or anyfeedback from yuor IT team or contact centre. It just makes me wonder if you guys are making empty promises to keep clients quiet.
Could you please contact me on my MTN number - ********** 959, to provide me with a update on my query
Jul 22, 2017
2 seconds ago
chrisbrown:
Official private business reply:
Dear Chris,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we loaded a R100.00 airtime on your number as a goodwill gesture for the inconvenience caused.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
" this was the responds i got from MTN, however i have not received andy feedback or the R100 airtme they mention in the above repsonds....MTN MTN..