Bad customer service

<p>I lost my phone on Friday,which I had insured with Mtn and when I launched my claim they told me I should email my claim form to their third party insurance company that I didn't even know about since they didn't mention all this when I insured my phone.I've tried to stress the fact that I use the phone for business and can't afford to go any more days without my phone and they said unfortunately there is nothing they can do about it.</p> <p>I sent my claim to 24hour mobility (The insurance company) and they said they will only get back to me after 3 days.</p> <p> </p> <p>I feel that this is not fair because as far as I know my phone is insured with MTN and not the 24hour company.Again, why would they take 3 days to get back to me even though they have received all my documents already!</p> <p>I am very disappointed with MTN and their service.</p> <p> </p> <p> </p>