1 reviews | Active since May 2017

18 May 2017, 20:50

Bad customer service

<p>I have been a loyal customer to mnt for quite sometime but I am thinking of changing networks. The ba service Ive receiving its quite shocking. The most recent one is the service that got because I have contents that iI didnt subscribed to deducting my airtime on a daliy basis. I phoned 2times they listen into what you say and they drop the call or they pretend they cant hear you. The last call an agent called not noluthando was so damn rude ahe souted at me when I asked about the service and the supermarket. I am very concerned becuae this is do unprofessional and yet customers are changing to other networks . And mtn is loosing business because of this at the end of the day they will loose their jobs if the business is not making profit. This need to be stopped I am not the first person complainin about. Someting is wrong that they do you load airtime few minutes later its gone.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply19 May 2017, 10:32
Official

Good day,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly dial *141*5# . Once in, choose option 4, then follow the prompts. You can cancel content charges using this USSD code.

Kind regards,

Ishie.