Bad customer service
<p>I am still waiting on mtn to sort out my number swapping issue. Its been an entire week still no response. Today l phoned the branch, they send me to 808 and they send me " head office" who knows nothing about number swapping. All of this is costing me more money ontop of the one l have paid for services l am yet to receive. Can somebody who knows how to do their jobs call me from mtn or refund me my money that l have paid for the swapping. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are glad to hear that the number swap have been successful and its working properly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are glad to hear that the number swap have been successful and its working properly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***5