BAD CUSTOMER SERVICE
<p>I was shocked with pathetic service from Thuleleni from MTN Centurion Mall. She refused to take in my Sony Aqua M4 because it was showing a blue screen and i did not have a charger. She gave me attitude and I had to call the repair center on my own so that she can assist me. I'm going to close down my contract and i'll never use MTN again in future, will make sure my family will never waste money on this pathetic service provider.</p>
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that this has been escalated to the relevant management team to take corrective measures in accordance with our service level agreements.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***8
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that this has been escalated to the relevant management team to take corrective measures in accordance with our service level agreements.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***8