1 reviews | Active since Mar 2017
Bad customer service
<p>Mtn keeps chowing my airtime every time I upload with R100. The first time they took it i called the customer helpline and i was told to switch my phone off and on again and my airtime miraculoulsy reappeard. Today 30 March 2017 i upload with R100. R43 taken my applications all closed and this customer service person tells me my applications were opened and if i switch my phone off and on again will get my R99 instead of R100. nxa!!!!! am officially porting to 8ta. Been with MTN for years, but i honestly do not deserve this *** service.</p> <p> </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have gone through the call data records for the mobile number 078****070, from the R100 airtime that was loaded on 2017-03-30 R89 was used to purchase 1GB MTN Fortnightly Data Bundle at 11:26:27. Please check the detailed balance by dialling *141*1#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***8
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have gone through the call data records for the mobile number 078****070, from the R100 airtime that was loaded on 2017-03-30 R89 was used to purchase 1GB MTN Fortnightly Data Bundle at 11:26:27. Please check the detailed balance by dialling *141*1#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***8