Bad customer service

I went to MTN Mall of Africa for a sim swap, generated a ticket at 13:20 (C021), but they skipped it, assisting others instead. Despite the manager passing by, I remained unattended. Thabang, the attendant, ignored me, focusing on others without tickets. When I questioned the lack of assistance, it went unanswered. After a 45-minute wait, frustrated, I spoke to the manager, who, after a delay, called Thabang. Shockingly, Thabang claimed not to know me, suggesting he only assisted fami**** faces. Unhappy with the service, I regretted my visit, especially considering my intent to do a sim swap and acquire two new contract phones for my parents' iPhone 15s. I even questioned if the treatment was related to my appearance or dress code.