MK
Moegamat K
1 reviews | Active since Apr 2015
08 Apr 2015, 11:46
Bad Customer Service
Hello Peter,<br> <br> 1. I am a prepaid customer of MTN. My normal airtime has been used as data charges for the past few weeks even though I always have data.<br> 2. I went to a MTN store to check whether there is any content charges on my phone. They found none. They instructed me to dial 173 for assistance.<br> 3. I dialed 173 numerous times and each time I either got the options wrong from the answering machine or it does simply not work. My aim was to talk to a consultant.<br> 4. I dialed 1761 which i found from the internet. After being unsuccessful numerous times and spoken to call centre people named Tumi
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MTN South Africa's replyOfficial
24 Apr 2015, 09:11Hello mskhan@1,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter of the unprofessional agents has been escalated to the relevant management team for their urgent attention.
As far as your data issue is concerned, every time you load a bundle, you get a free one of the same amount, but it is can only be used from 12am to 6am. This means when you use up the one you have bought, your data will then be depleted from your airtime until 12am when the free data can now be used.
to get a detailed view of your airtime at any time, please dial *141*1# and pick the Data Balance option - it will tel you what your daytime balance is, and what your Midnight Express balance is.
As of today, your daytime balance is 124.7MB, and your Midnight Express balance is 466.5MB.
We trust that all will now be in order.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter of the unprofessional agents has been escalated to the relevant management team for their urgent attention.
As far as your data issue is concerned, every time you load a bundle, you get a free one of the same amount, but it is can only be used from 12am to 6am. This means when you use up the one you have bought, your data will then be depleted from your airtime until 12am when the free data can now be used.
to get a detailed view of your airtime at any time, please dial *141*1# and pick the Data Balance option - it will tel you what your daytime balance is, and what your Midnight Express balance is.
As of today, your daytime balance is 124.7MB, and your Midnight Express balance is 466.5MB.
We trust that all will now be in order.
Regards
Mary
REQ:***
MTN South Africa's reply24 Apr 2015, 09:11
Official
Hello mskhan@1,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter of the unprofessional agents has been escalated to the relevant management team for their urgent attention.
As far as your data issue is concerned, every time you load a bundle, you get a free one of the same amount, but it is can only be used from 12am to 6am. This means when you use up the one you have bought, your data will then be depleted from your airtime until 12am when the free data can now be used.
to get a detailed view of your airtime at any time, please dial *141*1# and pick the Data Balance option - it will tel you what your daytime balance is, and what your Midnight Express balance is.
As of today, your daytime balance is 124.7MB, and your Midnight Express balance is 466.5MB.
We trust that all will now be in order.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter of the unprofessional agents has been escalated to the relevant management team for their urgent attention.
As far as your data issue is concerned, every time you load a bundle, you get a free one of the same amount, but it is can only be used from 12am to 6am. This means when you use up the one you have bought, your data will then be depleted from your airtime until 12am when the free data can now be used.
to get a detailed view of your airtime at any time, please dial *141*1# and pick the Data Balance option - it will tel you what your daytime balance is, and what your Midnight Express balance is.
As of today, your daytime balance is 124.7MB, and your Midnight Express balance is 466.5MB.
We trust that all will now be in order.
Regards
Mary
REQ:***