1 reviews | Active since Feb 2017
Bad Customer Service
<p>I made my way to MTN Signet Terrace Branch in Lenasia and experiance some really bad and unprofessional service form one of the consultants wont mention any names. They were unable to help me and the consultant was very rude and unwilling to explain the details of the contract to me . Whenever I would ask the consultant for some information about the contarct and deals available he would give me one word answers and was unwilling to assist. Overall I hade a really bad experiance at MTN Signet Terrace Branch. </p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***