AM
Angelique M
1 reviews | Active since Feb 2015
03 Feb 2015, 10:18
BAD customer service
I have had a bad experience with MTN, not just the run around and MTN who in the beginning could not assist me with my request, something as simple as doing a transfer from one contract to another and then ending up waiting for weeks for any one from MTN to contact me back after I have submitted my forms and sending them numerous mails but still no one is coming back to me. Really feel frustrated and surprised in their terrible service.
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Replies (1)
MTN South Africa's replyOfficial
13 Feb 2015, 11:21Hello AngeliqueMartins,
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly furnish us with more information pertaining to the transfer of contracts in order for us to assist you promptly as we pick up two profiles with the cell number above and your id number.
Regards,
Ebbedene
REQ:***
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly furnish us with more information pertaining to the transfer of contracts in order for us to assist you promptly as we pick up two profiles with the cell number above and your id number.
Regards,
Ebbedene
REQ:***
MTN South Africa's reply13 Feb 2015, 11:21
Official
Hello AngeliqueMartins,
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly furnish us with more information pertaining to the transfer of contracts in order for us to assist you promptly as we pick up two profiles with the cell number above and your id number.
Regards,
Ebbedene
REQ:***
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly furnish us with more information pertaining to the transfer of contracts in order for us to assist you promptly as we pick up two profiles with the cell number above and your id number.
Regards,
Ebbedene
REQ:***