Bad Customer service

<p>I called MTN last night wanting to check what happened to my airtime, I loaded R10.00 airtime and bought 1 day data for R4.00 and i was supposed to be left with R6.00 and the next thing when i check my balance i had R55,00 wow bonus from mtn and i didn't want to use it because i didn't make any calls so i was not expecting my remaining balance to just disappear like that i called to enquire what had happened - only to find a consultant that is not professional and does not even understand the meaning of customer service i was so appalled by the way she handle my query -I could not careless if she had thought i was just enquiring about R6.00 or whatever balance she was rude and i don't even understand why she's working as a customer service agent if she does not understand the customer service principle. by the look of things she does not even know what she is doing because she didn't even help me she just told me that "Oh you loaded airtime and you bought 1 day data that's why you airtime went and I was supposed to listen to that nonsense like I’m an illiterate customer who calls to enquire about R6.00. Please teach that customer service agent of yours to understand her role. And never forget that mnt as a business is customer centric so she must change her bad attitude towards her customers. “ Nokulunga Gamede or Gumede spoke to her at 21:28 date 2016/12/06</p>