Bad customer service
<p>I went to mtn in cradock eastern cape to upgrade my contract. I decided on a Huawei p9,it gave me problems by over heating and draining of battery. I went back within my 6th day which was yesterday and I got a new phone so I was told that I should take it back within a day if any problems occurred with the new phone they replaced the old one with. So last night I expirienced the same problems while using the new phone it was overheating and I immediately stopped using it. I took it back today and they tested it and made as if I was lying. They blatantly made me out to be a ****. I was very upset and wanted to cancel but they said they couldn't they had to send it to repairs. I don't want a repaired phone because I'm still within my 7 days.Now I don't know what I'm to do,because apparently their policy differs from the other mtn policies. When I phoned customer service they told me that all MTN policies are the same. I'm very dissapointed in the service they gave me,while busy talking to them the manager laughed at I don't know what. I couldn't notice that anything was funny at that specific moment. With the new phone they gave me they told me that it is within the same 7 days. Now I don't understand isn't it suppose to have its own 7day period because it has a different IMEI number. Right now I just want to cancel this contract ,but they refuse to do it for me!</p>
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the difficulty that you have endured in trying to obtain your device at MTN Cradock Store.
I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been escalated to the management team of the store for urgent attention and to contact you with feedback and way forward. We don't want you to lose faith and we will ensure that the team contact you to try to restore your faith in MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the difficulty that you have endured in trying to obtain your device at MTN Cradock Store.
I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been escalated to the management team of the store for urgent attention and to contact you with feedback and way forward. We don't want you to lose faith and we will ensure that the team contact you to try to restore your faith in MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the difficulty that you have endured in trying to obtain your device at MTN Cradock Store.
I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been escalated to the management team of the store for urgent attention and to contact you with feedback and way forward. We don't want you to lose faith and we will ensure that the team contact you to try to restore your faith in MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the difficulty that you have endured in trying to obtain your device at MTN Cradock Store.
I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been escalated to the management team of the store for urgent attention and to contact you with feedback and way forward. We don't want you to lose faith and we will ensure that the team contact you to try to restore your faith in MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***