1 reviews | Active since Aug 2013
BAD CUSTOMER SERVICE
<p>I emailed and faxed my insurance claim with MTN even follow up with them, instead i dont get help. When i called them i stayed on the phone for 18 minutes only to be cutted off while i was on the phone. I also tried to do my claim online and nothing happened. No one came back to me instead i received an email giving me my reference number. Its been a month know waiting for my phone from them.</p> <p> </p> <p>MTN has a poor service really and this is not acceptable, why do you allow to have cellphone insurance if you cant help your customers?</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***