Bad Customer Service

<p>Dear MTN,</p> <p>So in July, I had card swipe payments made at the MTN Vereeniging branch on the 4th Jul and are reflected on the my bank statement but not on MTN's side. An amount of R750 for my excess fee and an amount of plus R1000 for arrears which I had incured whilst I was waiting for my insurance claim.</p> <p>These figure don't seem to reflect on my payments as indicated by a consultant I just spoke to last week and this morning. My line has been suspended for a R560 monthly subscription fee which I have to pay. But my question is why should I pay when I an amount of over R1800 which I payed but was never accounted for on any of my payments.</p> <p> </p>