Bad Customer Service

<p>I had a query on my account and I have contacted VVM and they cannot assist me with my query. I was told to contact MTN. I have been trying to get into contact with MTN regarding this account for months now.</p> <p>When my contract was near to ending in October 2015, I contacted MTN several times when I had this number to inform them that I will no longer have a job and I will not continue with my contract. The call center agents did not make any notes on the system regarding this. In January 2016, my number was suspended as I was not making payment. I contacted MTN again to reverse the suspension as I was in hospital just until I was discharged. The lady informed me that there was not anything she could do for me.</p> <p>I received a detailed statement from VVM with a charge of R135.00 since January 2016 - June 2016. with a description of INV. When I queried this, they said I need to contact MTN because they did not add this amount to the statement. How can I be charged every month when I have not been using this number since January 2016?</p> <p>I would like to settle this account but will not do so until I get an explanation regarding this. I will pay the amount due until January 2016 (even though I cancelled my contract in October 2015) and not any other amount added to my account.</p> <p>I would appreciate it if someone from MTN (not VVM or an automated email system) contact me regarding this.</p>