Bad Customer service

My debit order bounced for my account as my bank details defaulted to the wrong account when I upgraded my phone. <br> MTN sent me a notice of the debit order bouncing on Friday the 6th March to the amount of R469.40.<br> I paid this amount at my ABSA branch on the 10th March.<br> I assumed MTN would pick this payment up as my cell phone number is used as a reference when making payment.<br> MTN sent me another SMS on the 16th March that my service has been suspended if I don't pay an amount of R458.<br> I promptly went into my nearest branch which is in Westville, Durban. I had the proof of payment with me and I asked them if they could help me. They told me to phone 808.<br> I phoned 808 and I couldn't get through to a consultant.<br> I have now received another SMS from MTN to pay R458 immediately to avoid legal action. <br> I PAID R469.40 TO MTN A WEEK AGO!<br> I phoned 808 this morning and the message was that the account query service was down and was cut off.<br> Could the staff not have just helped me yesterday? Their excuse for the oversight of the payment was head office staffing issues. Perhaps the issues are also at branch level that they couldn't help me with this simple issue.<br> <br> <br>