1 reviews | Active since Mar 2015
Bad customer service
On the 13th February I went to Mtn Clearwater to get an upgrade in one of my contract numbers since I've got two contracts with mtn, I took a package which was a phone + tv. They gave me the phone in store and I was told the tv it will be delivered within 7 days and guess what it's been a month already and no tv for me. I have paid my first instalment already without the tv being delivered and in few days I will be paying the second instalment which it's unfair to pay for something you don't have it with you. I have already visited the store 5 times already with the same problem but the is no way forward. I am really not happy with the whole situation. This is my contact number that I can be reached in if you wanna phone me ***.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,