Bad Customer Service
<p>hi </p> <p>i submitted my insurence claim after my phone was ******, i was told that it takes 5 working days to get feedback from them and now its over two weeks and i havent received feedback regarding my claim. when i call them their phone never goes through or nobody picks up. i am sick and tired of their sucking service because i pay my premuim every month without issues but when i claim i must wait for decades for them to get back to me. i am writing this because i am not going to continue paying MTN as they go on mute when when they have to pay claims. i will not be ****** day light. why is it a problem to process claims? why do they take this business if delivering the right service is not one of their values. i am just sick of this **** and i want an immedite response of what is hapening with my claim. i am paying everymonth and have the right to know, this is my money that we are talking about here so please get your **** together.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********