Bad customer service
<p>I took my phone ( iPhone 6s) in for repairs at the Menlyn MTN on the 8th of July 2016. I had it for 7 months and it decided to freeze out of the blue! I was assured that I'd get weekly updates on the repair progress. I was also told that the repairs would take 7 to 14 working days. I waited patiently for their feedback and 3 weeks later, no one has called to update me or give me feedback. I then decided to call them and they just say that they will get back to me but they never do! I'm really extremely frustrated by this. I do not have a phone and don't even know what is happening with mine!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********