mS
mmathabo S

1 reviews | Active since Jul 2016

26 Jul 2016, 08:23

bad customer service

<p>i got four contact number two is top up and two open lines i ask mnt to do top up for those two lines they said i can do top up i must do top up after three month but now is more than three month. when a call them they said i must go to mnt stores when i go to mnt they said i must call customer service . now i paying more than i suppose to pay they even said i use internet i dont know that to do know i even ask them today to block those number . I this is not good at all the services it is bad thanks</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Jul 2016, 13:57
Official


Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

You may set up a Subsciber usage limit by dialing *141*5# ok select option 1 to manage usage.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Thabelo