Bad customer service
<p>Last year I took n upgrade on my contract with Mtn Jabulani Mall for an IPhone 4s device which was on promotion for 129 on the 5 may 2016 I took it back as it was overheating and still under warranty but to my surprise yesterday I was told the warranty expired on the 25 may 2016 of which it was in their possession since I took it back to them on the 05 may 2016 n never received it back and according to my knowledge the decive is still under warranty n it does not even have a year since it upgraded with it and if that's how they want to treat me they can keep their device n cancel the contract since I value the money I work hard for like them as they don want to give me proper service and mtn should train their consultants well to be able to view contract history n not come n tell me the nonsense they are telling me now. Makola Jimmy Mothiba ********** </p>
Good Day Makola Jimmy Mothiba,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
Kindly be advised that the matter has been escalated to the management team of MTN Jabulani mall for resolution. They will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Makola Jimmy Mothiba,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
Kindly be advised that the matter has been escalated to the management team of MTN Jabulani mall for resolution. They will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
