BAD CUSTOMER SERVICE

It all started after my phone contract ended, MTN continued with data, sms and voice contract, I called in spoke to about 5 to 6 people only 1 managed to help, little did I know that he was not fully helping me, he also upgraded my contract without my consent.

I asked MTN to never debit anything from my account, to cancel everything and to switch to prepaid, So they now debited R94. 55 from my account. And I reversed it, coz I asked MTN to never debit or give me any data, sms nor airtime because I wanted prepaid.

I called today , and the lady told me to pay for the outstanding amount for her to help me, which I will not pay, because I never asked for the data, all I asked was my contract to be canceled and switch to prepaid. I had contract with MTN for 2 years paying R700 per month, and never in that 2 years have I skipped my payment, because I always respect my agreement with the other party, now I asked my data contract to be canceled, they still gave me the one for 2 gig, and mind you, my contract was for 2 phones, and I was told it's for free by Rhulani.

MTN doesn't have respect for their customers concerns and keep on harassing us emotionally. The phones contract ended in Jul but I'm being manipulated and coerced psycologically to continue paying data bundles that l don't want.

I can't give you my money as little as it is for something I did not agree on, I mean I have been paying R700 for 2 years, why would I not maintain to pay R94, because it's something I didn't sign up for and asked to be canceled.

I asked to speak to a manager but the lady couldn't give me a direct number. I have been also sending emails to retention, but I get no response.

Now my line has been blocked and will have a bad record on my credit check/score because of you MTN.