Bad customer service.....

I've had my cell number for more than 20 years. I've upgraded my phone in February. Since then I've had problems with them. My money isn't deducted from my account anymore (like in the past 20 years...) now out of a sudden there's a problem. So, they cut of my phone, then I go in and fix the problem. The next month the same problem. Not deducted, I go in, fix it, pay, and they cut of my phone again. Every month. How is it possible? Can no body do a proper job anymore. When I went there AGAIN this morning, they guy (Thabang) who always helps me..... said I must phone customer care. Customer care said they can't help me, he needs to do it. He refuses to help me, stand with his arms folded and said I must pay (dubble the amount this month WHY?????????) and phone customer service.

Another problem. I got divorced 4 years ago. We filled in the forms to change the account from his name, to my name. When I app**** for the upgrade, I had to fill in the forms for the forth time, because it is still NOT done. And it is still NOT done. That is why customer service refuse to help me, because they say it's in his name. She even accused him (x-husband) of going into the MTN system and changing my banking details to that I sit with these problems.

In other words... Nobody want to help me Can you help me?

I need my phone. I'm a teacher and we are doing online teaching. I also have a chronic ill child, and I'm trying to find medication for her, which is out of stock at the moment because of all the ill people. I can't deal with people who can't do their job as well.