Bad customer service

I am writing this review with a heart broken I've been with mtn and a loyal customer to mtn for more than 20 years, it is off sad news for me to leave the business with them due to poor service failing to priorities me as the valued customer, I bought work from home data to use it on my emails, team, zoom on the 29 February 2024 for R250 10GB ever since I bought it has never worked tried calling mtn call center spoke to agents they did troubleshooting however it did not help on the 1 march I spoke to kabelo lepadi and explained the problem with the data she told me I need to also buy another normal data inoder for the work from home data to work all this previous agents never said that to me how unprofessional and rediculious all the agent sounding different it like they also don't know their data product, how rediculious I was told I need to spend another R250 to buy another 10GB for the first data I bought to start working at this time of our bad economy where there's loadshedding, inflation no jobs and spend another R500 on top on something that never worked I am really really disappointed at mtn, I asked the agent to escalate the matter to a team leader the reply from agent is that team leader cannot help, I begged the agent to allow me show her proof that I did not buy this data by mistake I needed to use it for work related I sent her the email to kabelo. *** no reply back of acknowledgement that they are looking at the problem or so forth it is really sad cause if it wasn't for me as a customer there wouldn't be salaries but I'm treated like I'm nothing for 20 years with mtn