Bad customer service

I am writing to express my deep dissatisfaction with the service I have received from your company. My contract ended last year, and I reached out to inquire about affordable packages. I chose the R329 package, which I was told is unlimited.

However, I have been charged more than expected on my monthly deductions. When I called yesterday, I was placed on hold for an unreasonable amount of time. I called again today, only to find that the downgrade I requested is still open and unresolved.

The agent who assisted me with the downgrade, Zamokuluga, was clearly *********** and did not resolve the issue. I am very frustrated with the lack of support and the continued billing issues.

I request that this be resolved as soon as possible. My contact number is *** and ID ***. I expect prompt action to correct these issues and a confirmation of resolution. Thank you for your attention to this matter.