DM
Dineo M
1 reviews | Active since Feb 2020
13 Apr 2020, 15:39
Bad customer service
My name is makhabane sefali, I since waited for I have waited for my phone from 2016 to date Imei no *** and worse part they made me pay R540 for repairs. it's been 5 ****ed years now since I waited for that phone. Remember I paid for that phone with my hard earned money. My reference number is ***
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 Apr 2020, 10:13Good day Nkeletseng,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused and service lapse, it is not our intention to displease you as our valued customer. Due to the current measures in place our warehouses and delivery services that we utilise are impacted by the lockdown. Please bear with us essentially all services will be active when the lockdown has been lifted, we will then be able to trace the progress of your device delivery.
Kind Regards,
Complaints Management Team
Nonz.
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused and service lapse, it is not our intention to displease you as our valued customer. Due to the current measures in place our warehouses and delivery services that we utilise are impacted by the lockdown. Please bear with us essentially all services will be active when the lockdown has been lifted, we will then be able to trace the progress of your device delivery.
Kind Regards,
Complaints Management Team
Nonz.
MTN South Africa's reply14 Apr 2020, 10:13
Official
Good day Nkeletseng,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused and service lapse, it is not our intention to displease you as our valued customer. Due to the current measures in place our warehouses and delivery services that we utilise are impacted by the lockdown. Please bear with us essentially all services will be active when the lockdown has been lifted, we will then be able to trace the progress of your device delivery.
Kind Regards,
Complaints Management Team
Nonz.
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused and service lapse, it is not our intention to displease you as our valued customer. Due to the current measures in place our warehouses and delivery services that we utilise are impacted by the lockdown. Please bear with us essentially all services will be active when the lockdown has been lifted, we will then be able to trace the progress of your device delivery.
Kind Regards,
Complaints Management Team
Nonz.