BAD CUSTOMER SERVICE

I have lost my handset obviously with my sim card in September 2020. There are back and forward mails between me MTN Customer Care'***' and the MTN Claims' *** Department since September 2020 and the issue is still not resolved as at 15 December 2020. This in an endless exercise since September I’m been asked to provide the same information over and over again. This is clearly just a delay tactic. My monthly bill is paid every month, I have not skipped I payment. MTN Customer care tells me that I will lose all the airtime and data that I have paid monthly as it only carries over one month. MTN Insurance wants me to provide proof of payment over and over again. Can these two departments not talk to each other and resolve the issue? MTN Stopped sending me my monthly invoices since lockdown. The last invoice I forward to the insurance department was printed instore by MTN. How may time must I run around to resolve my claim. I have provided everything that they have asked for. As soon as I provide something asked for they respond with a new request. I wish I did not have a contract with MTN. I wish that I was not in a 24 month contract hence I am forced to stay with them. I will never ever renew this contract again. I have had this contract for a couple of years and just renewed it this year. This is the worst type of service that I have ever paid for in my life. Yes MTN I am paying for this service it is not for free….