bad customer service

I was due for a contract upgrade with Telkom so I decided to go and apply for a contract at MTN diamond pavilion in Kimberly. I got rejected when I asked the consultant why she told me it's not her job to tell me why then I explained to her I do have a right to know why things got worse and she became rude to me.Raising her voice, getting angry. I asked for a print out of the rejection and went to another mtn ( northern cape mall) for an explanation. They told me the said consultant has a reputation of this nature. And what's worse she omitted to tell me is that I might be approved for a sim only deal which I would have been interested in since I could always get a phone deal with telkom. I reported the matter to the manager and she said the consultant will email me with an apology and my problem was that the apology was not about what I complained about and was not acceptable to me as it was not even a true reflection of what happened. In the apology the consultant pretends after realizing the reason for my rejection was empirica ***** she took me aside to tell me in private out of respect after being reluctant to do so. This is ***** business to say the least by mtn diamond pavilion and Lizelle Cornelius and the store Manager. The whole experience comes to mind as it is that time of the year for me to look for a contract deal and this time a sim only deal since i got the phone i wanted last year with my telkom upgrade. It's sad that this is the type of treatment I got from mtn diamond pavilion and I might have not been the only one. It's just that not all of us can speak up for ourselves.