JC
Joan C
1 reviews | Active since Apr 2017
12 Apr 2017, 14:29
Bad customer serive
<p>Hi good day . I have money taken off my mtn accoutrements since October last year .called them numerous times. Im a pensioner and live on my own . They tell me im sending airtime to people which I'm not. Please help me </p>
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MTN South Africa's replyOfficial
12 Apr 2017, 21:51
Thank you for your post.
We apologize for any inconvenience incurred.
The system reflected that you have called in on the 4-2-2017 to load the ME 2U postpaid to prepaid transfer services.
The service has been used to transfer airtime from your cell number to another MTN cell number.
The billing department has confirmed the following:
M2U barring was activated on clients account - please provide client with ITEMIZE BILLING to see numbers airtime was transferred too thus the charges as service was used and billed accordingly.
The service was deactivated 12-4-2017. The charges are valid. Please see the attach itemized billing report from October to March 2017 transfer done.
Kind Regards,
Alice van der Merwe
Reference Number: ***0
Best regards,
MTN South Africa's reply12 Apr 2017, 21:51
Official
Thank you for your post.
We apologize for any inconvenience incurred.
The system reflected that you have called in on the 4-2-2017 to load the ME 2U postpaid to prepaid transfer services.
The service has been used to transfer airtime from your cell number to another MTN cell number.
The billing department has confirmed the following:
M2U barring was activated on clients account - please provide client with ITEMIZE BILLING to see numbers airtime was transferred too thus the charges as service was used and billed accordingly.
The service was deactivated 12-4-2017. The charges are valid. Please see the attach itemized billing report from October to March 2017 transfer done.
Kind Regards,
Alice van der Merwe
Reference Number: ***0
Best regards,