Bad Customer Experience

I ordered a mobile data contract on order BA*** through a call center and they delivered a home data package. I therefore called them to make them aware of the wrong order delivered. They requested me to take the order to MTN for a speedy response.

I went to their outlet to return the order only to be told they were a franchise and could not help.

I was told to send my query to their customer care.

I sent my first mail on the 1st of March 2022 and I was given reference number ***.

I have reversed their debit order and the order has not been collected since the 8th of March 2022.

The customer care contact person is: Gladys Ramarumo

I am currently worried they will hand my name over to Transunion and other credit companies as a bad payer.

Yours truly

Mr. Jacob Ntuli