BAD CUSTOMER EXPERIENCE AND SERVICE

I recently ported my number to mtn. I had a problem with accessing internet. So I called on saturday approximately 11:33 to get assistance with it. A lady by the name of THULISILE ZUNGUanswered energetically and said "how can I brighten up your day. I smiled as I explained my request and my challenges. I explained that I called due to the problem I am facing to activate my phone so that I can access internet setting. So I explained that when I called rhe IVR said that I can use another number so that a consultant csn help me with my handset tand take me through on how to activate setting. However she askex me who said I can use another nber and her voice started to sound agitated as it I waited her time and she had more important things to do. I told her I cannot activate settings hence I resorted to cslling for help and she said she cannot take me through the setting I will qoute "you are there ownee of the phone so how do u expect me to knos your phone" I said if I knew I wouldnt have called sl she went to say I should figure it as this is my phone.. so I am sure she will remember this vividly I made an example that if she owns car doez it mean she knows her way around the engine if the breaks down and she boldlh say she knows everything about the car and when she bought it she was taken through the mechanical aspect of so I too should know the phone like she know her car.. so I want to tell her that I use huawei and when I bought it no one open the phone up for me and examined and explained what each piece meant. I simply wanted to help thats all and I told her I am not happy but she couldnt care less..I said to her thanks for brightening up my day as I am a new client. I told her I will follow it up. So on monday I received an sms to rate the service. However due to my busy schedule I didnt have time to air mh displeasure.dissatisfaction and lack of customer service from her. However I cannot blame her maybe that is how theh are trained as theh represent one of the biggest brand in Africa Asia and other European countries. She can check my account and see how much I have spent so far as new client. Mtn share price has increased due to the subscribers. So I feel I made abad choice I am afraid to call the call centre again due the experience..