Bad customer experience

I haven't been able to send messages Since Saturday. After 100 attempts to get hold of a consultant at mtn from Saturday to Tuesday finally my call gets through. I explained my situation and was told the technicians are working on resolving their technical issues. I mean mtn being a big service provider and then taking days to resolve their issue is unacceptable. Today I wrote on their Facebook page for further assistance and the response I got from the was ->\Hi Mdluli, thanks for the post. Please Inbox us your details and a short explanation of the problem you are experiencing and we will look into this for you. Thanks /TMgh\" this was about past 9am this morning I rep**** and till now I haven't heard from them nor is was issue resolved. I have 2 contracts with them and honestly with such customer experience am considering to move my accounts to a service provider that goes extra miles for their clients and is able to meet customer satisfaction "