Bad Customer Experience

I have a business contract with MTN. I took my phone to the repairs centre as the phone I received with my contract was faulty. I got a COL number, COL***. Took them over three weeks after receiving the COL number to say that the phone that I took on the contract is discontinued. Now they having issues getting me another phone as I am not willing to pay more than what my contract states.<br> IF MTN cannot help and they are clearly in breach of contract, then cancel the contract for which I am not paying a cent or for Gods sake give me another phone. This is now dragging on for two months. But they still happily go and bill me even though I dont have a phone! If I dont get any joy then ICASA it is as I want my money back. How can you ***** from your customers! Cos taking money for something that the client doesnt have is *****ing! On the previous hellopeter complaint you say my issue is resolved, your systems are not even in sync. Why cant you people call to get the facts or is that not even obvious!