PR
Paballo R
1 reviews | Active since Oct 2016
03 Aug 2017, 19:40
Bad customer experience
<p>I am so angry at the SP. How difficult is it to get a simple statement of my account? I have requested this about a week away and still no response. I was told that it would take 3-5 working days, but to this date I haven't received anything. Can somebody please just attend to my request. I need to know where I stand in terms of balances, also I need proof of all the monies received by you. This is really frustrating and unprofessional on your side. SOMEBODY PLEASE REVERT BACK TO ME!!</p>
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MTN South Africa's replyOfficial
04 Aug 2017, 10:45Dear Paballo,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply04 Aug 2017, 10:45
Official
Dear Paballo,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,