1 reviews | Active since Apr 2017
Bad customer experience
<p>Hello, the Blackberry Passport I bought from Mtn had a network problem & a cracked screen, so I took it in for repairs for network only. They said they can't fix the network problem only without fixing the screen and gave me a quote of R7300. The phone was working fine with the broken screen now I'm sitting with a phone that I can use but at the end of the month they're deducting the money from my bank account. All I want from them is to fix the network error.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***4
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***4
Best regards,
It's over 48hrs & still no response from the Regional management team. Is this the kind of customer service we are getting from our service provider?
It's over 48hrs & still no response from the Regional management team. Is this the kind of customer service we are getting from our service provider?