Bad Customer Care Service

I purchased R15 airtime on the 17th of March 2016 around 08:44 and I transferred R5 and left with R10.01. I made 2 calls and I had a balance of R7.54. I accessed Whatsapp for few seconds and switch off my data and When I was busy buying daily internet bundles, I received sms that my airtime was gone and I had R0.00 and MTN gave me that R55 bonus airtime and 10MB. I called customer care and I spoke to Yolelwa and she was very rude on the call and I even asked to speak to supervisor and she placed me on mute for more than 5-7mins and came back to me again and said that TL was not available and instructed me to end the call as because her TL will call Me.<br> I refused to end the call and I even asked her why is she putting me on mute why not on hold as and she was still giving me attitude and placed me on hold again for more than 7mins and TL came by the name of Zolelwa/Zoliswa. She tried to cover up everything and advised that she will ask agent to listen to the call and later Yolelwa called me to apologies. I am sorry but MTN service is bad and they hurry to chew our airtime so that they can give us this lousy bonus airtime.<br>